Support
Shop rules
The purchase, cancellation, and warranty rules published with the IronClad FAQ. This is that policy, not a separate contract drafted for this page.
Payment
FPS, bank transfer, HSBC PayMe, Alipay, cash in store, and credit card through Shop Pay. The price on the site is the price. We do not add a card fee.
Cancellation
Parts are ordered after payment, because the shop does not hold every configuration in stock. If you cancel after parts have been ordered, the published rule is: you take those parts, and the refund is your payment minus their retail price and a 20% handling fee of the order total. Real cases are discussed with both sides in mind, and the shop leans toward the customer when the experience fell short.
Warranty limit
Limited warranty of 1 to 3 years covers defects and natural wear. It does not cover user error or physical damage to the case or glass. See the FAQ for how Hong Kong and US repairs are handled.