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What is a custom PC?

Three ways people buy a computer. The marks are the brands. The scale runs cold to hot.

ColdHot

PC assemblers

• Physical store based or online based.
• Most popular form of PC purchase in Hong Kong.
• Quick build times.
• You return faulty parts to the suppliers yourself. Some shops do the RMA for you.
• Competitive pricing.
• Minimal before and aftersales service.
• Decent knowledge of computers is required to make a good purchase.
• Limited by what is in stock, and by the supplier's parts choice.

CustomizabilityHighest

AftersalesMinimal

Price to performanceHighest

Build qualitySloppy

Custom PC

System integrator

• Mostly online based.
• Most popular form of PC purchase in the Western world.
• Medium build times.
• All-in-one service and repair. You deal with one vendor.
• No computer knowledge is required to make a good purchase.
• Not restricted by stock. Free to pick the best parts on the market.
• Extensive aftersales service. Quick response time.

CustomizabilityMedium

AftersalesExtensive

Price to performanceDecent

Build qualityMeticulous

OEM brands

• Mostly physical store based.
• Used to be popular in most parts of the world.
• Very slow delivery time, 21 days upward.
• All-in-one service and repair, with to-door service.
• Part selection follows stock and availability. Easy to end up with an outdated or unbalanced build without computer knowledge.
• Aftersales support may be hard to access, or slow to respond.

CustomizabilityLowest

AftersalesMaximum

Price to performanceLowest

Build qualityPassable

What's so special?

Parts selection

You should not have to crawl through hours of video to learn which motherboard is worth buying. IronClad reviews the parts list on a daily basis. Other shops may steer you toward whatever is overstocked, or toward a higher margin. We keep our own stock minimal so we can pick the parts that perform and last.

Service

This is not a call-centre script. Each question is treated as urgent. Given how complex a PC is, issues happen. What matters is that support is reachable. We offer 18 hours of online support and a single place for repair, so you are not chasing individual suppliers. Almost 95% of our repair cases turn around the same day.

Assembly and testing

A build is more than stacking parts. Other assemblers may finish a machine in 45 minutes. We spend up to 8 hours on one machine: every screw, every cable, including the parts that never see daylight. CPU, RAM, storage, and GPU are tested on their own so thermals are right before the PC reaches your door.

This is for you if you…

• are busy and do not have time to research every part
• struggle to read what the specification numbers mean
• are not confident tinkering if something breaks
• want to play or work without worrying about the technical side
• want support the moment the computer fails
• hate dealing with a different distributor for every dead part

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