Frequently asked questions

Visit the model guide or the Battlecruiser page, choose the specifications, and check out. Or skip the site and place the order with a representative on WhatsApp.

FPS transfer, bank transfer, HSBC PayMe, Alipay, and cash in the store. Credit card is accepted through Shop Pay. We do not add a fee on top of the price listed on the site.

Because we do not keep a warehouse of every part, we order parts after payment. If you cancel after some parts are already ordered, the published rule is that you receive those parts, and the refund is the payment minus their retail price and a 20% handling fee of the order. In practice each refund is handled case by case, with both sides in mind. We lean toward the customer when the experience was unsatisfactory.

Hong Kong: every IronClad PC includes free delivery, to the door. Exceptions: buildings without elevators may incur the transport contractor's extra charge; restricted areas including some New Territories villages and the border (we can deliver to the edge); all island locations (we can deliver to the closest pier). Macau ships by SF Express, paid by the receiver. United States and Colombia ship by FedEx international express, arriving within 7 days of shipping, and the PC ships within 10 days of the order.

Regular machines usually take 7 to 10 working days. In a busy period that can stretch to 14. Premium machines with heavier customization take 10 to 14 working days, because some parts take longer to arrive. Hong Kong orders arrive the same day we ship. United States orders arrive within 14 days of shipping.

Hong Kong: by default between 7pm and 11pm on the ship day. A different window can be arranged with support at no extra fee. United States and Colombia: arrange the window with FedEx once they contact you.

Ask. We expedite without an extra fee when the workshop has capacity. A reason helps: a birthday, a flight, and so on.

Every IronClad machine has a 1 to 3 year limited warranty for defects and natural wear. It does not cover user error: BIOS tinkering, changing CPU or RAM voltage, or physical tampering, unless that work was under a technician's guidance. It does not cover physical damage to the case or the glass. Location-specific detail sits on each product page.

Message us on WhatsApp. A representative usually answers quickly, including odd hours.

We try remote help first, including software faults and simple hardware faults such as a loose plug. If that fails, a part may be defective. Defective hardware happens at every brand and every price. Hong Kong: in the first 30 days after delivery we either send a technician or arrange two-way shipping and repair it in the workshop. After 30 days, bring the machine to the shop. We try to have the parts ready so the repair can finish the same day. When a part is out of production, RMA can take 7 to 30 days. United States: we cover shipping for the first 60 days after you receive the PC. After that, send it to the US service centre. Repair is usually done within 7 days and shipped back. Hard-to-replace parts can take 14 to 60 days.

Yes. Tell us what you want to change and we will suggest parts and order them. If you would rather fit them yourself, we can talk you through it. You do not have to buy the upgrade parts from us.