Anytime
The support team, for a fault that can be solved without a visit.
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IronClad Care
IronClad Care service
A support plan for companies that need the computers to stay up. You run the business. The plan covers the machines.
At your office
A technician comes to the machines when remote help is not enough.
Repair
Diagnosis and repair so a dead part does not sit until next month.
Desktop
Someone on the machine with you, without a trip across the harbour.
Minimal downtime
When the machines have to be up in business hours, the plan is built around that. Parts and staff are ready for the usual failures: a dead board, bad memory, a failed power supply, a PC that will not boot. Service is currently available in the Kwun Tong area. Parts are billed separately at the current market price.
Pricing
| Service | 1–10 PCs | 11–20 | 21–30 | Above 30 |
|---|---|---|---|---|
| Monthly maintenance 每月檢查 | 1 / month | 1 / month | 1 / month | 1 / month |
| Online support 線上支援 | Unlimited | Unlimited | Unlimited | Unlimited |
| Remote assist 遠端支援 | Unlimited | Unlimited | Unlimited | Unlimited |
| Quick repair 快速維修 | Unlimited | Unlimited | Unlimited | Unlimited |
| Response time | 2 hours | 2 hours | 2 hours | 2 hours |
| Price per machine | HK$200 / month | HK$180 | HK$160 | HK$140 |